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E-Banking Services

E-Banking

With Bay State Online® you can do your banking from just about anywhere that has a computer and/or mobile device with an Internet connection to access a secure browser. Go online anytime, anywhere and view your account balances and transactions, transfer funds between accounts, pay your bills and much more.

  • Security

    Bay State Online utilizes multifactor authentication (MFA) technology to verify a user’s identity every time a user accesses their online banking profile. The security technology verifies the person through a knowledge-based challenge and a risk-based challenge. The system will calculate on several parameters, such as the time of day, location, device, IP address, etc., to establish a “risk score.” If this score is below the acceptable safety threshold, the user will be prompted to answer additional security questions.

  • eDocuments

    You have the choice of receiving eDocuments (electronic statements) in lieu of paper statements. Talk about convenience! You will receive eDocuments up to 5 days sooner than paper statements sent via regular mail. You will also have more than 12 months of archived statement history available at your fingertips. Your eDocuments are secure because you can only access them through your online banking account.

    Bay State Savings Bank is now offering electronic statements for loan customers! For more information about e-Loan Statements, please read the e-Loan Statements FAQs.

  • Bill Pay

    Bill Pay is convenient.  It saves time and money.  Make a one-time payment, schedule recurring payments, schedule a future one-time payment, make a payment to your favorite charity, schedule multiple payments at one time, or send money to a relative or a friend. Bill Pay makes it easy to pay just about anyone online. Schedule your payments to arrive on time and they are guaranteed to arrive on time. You can also send same-day payments by using the Expedited Payment option. You control when your payments are made.

  • Manage My Money

    Another FREE* service with Bay State Online Banking - Manage My Money allows you to track your spending, by categories like groceries, auto expenses, gas, and create your own categories. You can set up a budget (by category if you like) and see how you are doing with your budget vs. actual expenses. Create charts to get a picture of how you are doing.

    Manage My Money provides you with the ability to aggregate all of your accounts in one location, including: insurance policies, investments, credit cards and bank accounts from other financial institutions. You have the ability to determine your net worth by entering all of your assets and liabilities. Manage My Money helps you to manage your spending or capture your accounts in one place – to track how you are spending your money, and/or, see your total financial picture.

  • Online Banking Resources

    Please review Online Banking Resources and check out this demo video to see what’s new in Online Banking! Online Banking Demo 

    For mobile users, the Apps are available for download: Apple | Android.

    If you have questions or need assistance, please call 844-620-1283. 

    If you were a Quicken user prior to April 5, 2017 and have not yet reactivated your Quicken connection, please click below for the Conversion Instructions that apply to your operating system:

    Quicken for Mac 2007 Conversion Instructions

    Quicken for Mac 2015-2017 Conversion Instructions

    Quicken for Windows Conversion Instructions

     

*Standard internet/telephone rates and fees apply.