Health and Safety: Coronavirus

Due to growing concerns about the coronavirus (COVID-19), our Bank is here to ensure your safety and well being. Read below for information on how Bay State Savings Bank is taking a proactive stance against the spread of coronavirus. Should you have any questions, please contact us. Email: | Call: (800) 244-8161

Update: Effective Thursday, 3/19/2020, Bay State Savings Bank is limiting its services to Drive-up Banking, Online Banking, Mobile Banking only, as we work together in combating coronavirus spread.

Bay State Savings Bank has provided its employees information on effective hygiene practices and how to take preventative measures against the coronavirus.

All frontline employees, including tellers, have been instructed to wear gloves.

Employees are required to stay home if they are sick or not feeling well. All tellers working on-site have been instructed to wear gloves.

There is a response team operating internally at our Bank that actively monitors coronavirus updates within Massachusetts to keep our employees and customers informed on the latest news.

Your bank deposits are protected. Not one penny of insured savings has ever been lost by a customer of a federally insured bank. Bay State Savings Bank is insured by both the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF). The FDIC insures all deposits up to $250,000 per account owner. All deposits above the FDIC limits are fully-insured by the DIF. Deposit insurance requires no applications or special forms. Depositors automatically receive full-coverage at no cost whenever they make a deposit at Bay State Savings Bank.

Our Facilities and custodial staff clean Bank ATM machines, door knobs, elevator buttons, and in-branch areas daily.

As an alternative to in-person banking, customers are encouraged to access our services via Online Banking and Mobile Banking for your everyday banking needs.

All Bay State Savings Bank locations offer services via drive-up window. We highly encourage that customers, who visit branches, use this method to interact with our staff to practice social distancing.

Never used bank drive up before? Simply hit the call button at the drive up window, and our staff will walk you through the process!

Customers are encouraged to contact their local branch manager to schedule an appointment, if any issues cannot be handled over phone.

To help minimize the spread of illness, we would respectfully ask that you use our drive-up or online/mobile banking services if you are not feeling well or if you are experiencing any signs of respiratory illness, no matter how mild. In that event, please also use discretion and consider seeking medical attention as you believe may be necessary.

Should you endure income loss due to recent job shutdown or reduction of work hours, please reach out. We are here for you. Please contact us, so we may help you develop an action plan to remedy any financial challenges you are experiencing at this time.

Compiled below are resources we suggest our business customers refer to in their search for financial assistance. Please email us at should you have any questions.

Small Business Administration
Note: The SBA also recommends those who are interested should visit WWW.SBA.GOV/MA and sign up for their email.  This is the vehicle they will be using to update businesses on the status of new loans.

North Central Chamber of Commerce – Emergency Micro Loan

Scammers use a variety of tactics to commit fraud and to extract personal information and finances from victims. To protect yourself against scams, we ask that you keep these tips in mind as online banking fraud and identity theft crimes are on the rise.

  • Exercise caution toward calls, emails, and social media messages received from unsolicited parties. Solicitations from fraudulent parties can range from salespeople offering health insurance and sanitation products, to government entities requesting personal information, to health organizations requesting donations, and more.
  • Use trusted sites when browsing online. Do not click on links you do not recognize. Do not open emails with attachments from senders you do not recognize. When searching for Coronavirus updates and information, use government sites as much as possible (government websites typically end in .gov).
  • Protect your personal information. Remember that our staff will never contact you to ask for personal information regarding you or your accounts.
  • In need of debit card protection? Customize security settings to your debit card with our mobile app, BSSB Mobile!
  • Need to report a lost or stolen debit card? Call (833) 337-6075. By calling this number, you will be able to cancel the missing card and order a replacement. You may also cancel your card via Online Banking.
  • Please contact us immediately at 1-800-244-8161 should you experience the following:
    • You receive notification that your email address or any other contact information has been changed without your authorization in Online Banking.
    • You receive what you believe to be a fraudulent email or call, claiming to be from Bay State Savings Bank.
    • You identify any unauthorized transactions on your deposit or loan accounts.
    • You learn from another institution or elsewhere that you are the victim of identity theft.
    • You have further questions about your financial security.