Health and Safety

As our community reopens, Bay State Savings Bank remains committed to our customers’ health, safety, and wellness!

Should you have any questions about our latest banking procedures below, please contact us!
Email: | Call: (800) 244-8161

Our branches are open, sanitized, and staffed for your convenience!

View our hours and locations here.

Face masks are not currently required inside our branch locations.


Service stations are sanitized between every customer visit, as well as a thorough sanitation every night after end of business.

Also, plexiglass shields remain installed at teller windows to keep parties separate.

Reach us online!

As an alternative to in-person banking, customers are always encouraged to access our services electronically via Online Banking and Mobile Banking for your everyday banking needs.

Visit our drive-up windows!

Also, Bay State Savings Bank locations* offer services via drive-up window! Never used bank drive up before? Simply hit the call button at the drive up window, and our staff will walk you through the process!

*Our 28 Franklin Street location in Worcester does not offer drive up.

As of May 5, 2021, the Small Business Administration (SBA) stopped accepting new PPP Loan applications.

For questions regarding SBA PPP applications, email or call us at 508-890-9050.

Your bank deposits are protected. Not one penny of insured savings has ever been lost by a customer of a federally insured bank. Bay State Savings Bank is insured by both the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF). The FDIC insures all deposits up to $250,000 per account owner. All deposits above the FDIC limits are fully-insured by the DIF. Deposit insurance requires no applications or special forms. Depositors automatically receive full-coverage at no cost whenever they make a deposit at Bay State Savings Bank.

Secure your debit card via your mobile device with Card Valet.

Card Valet is available now on our mobile app BSSB Mobile. Read more here.

Protect Your Pin.

When using an ATM, cover the keypad while entering your PIN. Do not store your PIN number with your debit card or share your PIN with anyone. Debit card fraud often originates with someone the victim knows. And only use ATMs at banks you are familiar with.

Exercise Caution Online.

Don’t use public WiFi access for financial transactions. If you make an online purchase, make sure you are on a secure network.

If your EMV Debit MasterCard has been lost or stolen:

Call  1 (833) 337-6075. With this number, you will be able to cancel the missing card and order a replacement. You may also cancel your card on Online Banking.