Commercial Loan Administrator

May 17, 2023



Under the general direction of the VP Commercial Loan Operations; performs a variety of administrative and customer service activities, all geared toward the promotion of the Bank’s commercial loan products and services.


  • Provides administrative support to all commercial loan officers.
  • Respond to internal and external customer inquiries.
  • Prepares and processes loan advances and payments.
  • Responsible for completion of all due diligence, pre-closing conditions, collateral, and guarantor requirements and to ensure OFAC checks have been completed.
  • Coordinate and complete the commercial loan closings.
  • Responsible for the preparation of internally prepared loan documentation.
  • Post-closing documentation review.
  • Accurate input of new loans, modifications, and other maintenance to the loan operating system.
  • Responsible for filing, researching, and maintaining UCC’s.
  • Maintains insurance records on all collateral.
  • Responsible for maintaining flood hazard determination forms and Patriot Act identification worksheets.
  • Prepare loan payoff quotes with commercial loan officer oversight.
  • Responsible for preparation and tracking of Reg. B notifications to commercial applicants.
  • Responsible for tracking all loan collection expenses, vendor fees, good faith deposits and other professional fees.
  • Responsible for processing the daily overdrafts and returned deposited items for the Bank’s commercial customers.
  • Maintains SBA and Mass Cap requirements.
  • Manages appraisal process through completion.
  • Maintains reserve account portfolio, release funds, and process interest payments as required.
  • Accurately creates and updates customer loan files, assuring all proper documentation and regulatory information is complete and compliant.


  • A high level of interpersonal skills in providing superior customer service.
  • Working knowledge of all aspects of commercial and real estate loan documentation and regulatory requirements.
  • Knowledge of all business types (Corps, Trusts, LLP, LLC, etc.)
  • Knowledge of debit/credit transactions.
  • Strong PC skills including proven ability to assimilate new software applications, Word, Excel, in a windows environment. Knowledge of COCC Insight core system is preferred.
  • Strong organizational skills in working effectively with other divisions of the Bank.
  • Ability to pay close attention to detail, work independently and meet deadlines in a fast-paced environment.
  • Demonstrates confidence, assertiveness and must present self and the Bank in a professional manner.


  • Bachelor’s (Preferred)


  • Banking Loan Operations: 3 years (Preferred)
  • Document management: 3 years (Preferred)
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