Banking Center Officer

Company Overview:

Established in 1895, Bay State Savings Bank is an approximately $500MM, Massachusetts-based mutual Bank. BSSB has six branch locations in central Massachusetts and operates one education branch within a high school. BSSB is the only remaining mutual savings bank originally headquartered in Worcester, Massachusetts. BSSB is a value-driven organization committed to international actions and investments that position the Bank as the communities’ preferred choice for Banking.

Position Description:

Under the guidance of the Market Manager, this role takes full ownership of achieving results across budgeted growth, revenue, and client acquisition goals. Key responsibilities include identifying and prospecting new business opportunities, delivering compelling pitches to prospective clients, and providing exceptional service to existing customers while managing all aspects of customer relationships. The position ensures strict adherence to banking laws, regulations, and organizational policies to minimize risk and uphold the highest ethical standards. Additionally, it supports and embodies the Bank’s mission, culture, and core values.

Key Responsibilities:

• Meets or exceeds all individual and branch assigned goals including loan & deposit growth, referrals to business partners, budget targets, operations, compliance, and service standards.
• Develops critical success factors for new customer acquisition; responsible for negotiating and closing business to ensure that production targets are achieved.
• Develops and maintains a network in the community to enhance the visibility of the Bank and to build a strong referral source for new potential business.
• Actively pursues business through outside sales calls and networking activities. Responsible for identifying new business opportunities to improve the Bank’s profitability.
• Manages client relationships to maximize retention and grow the business with the objective of the individual clients while improving customer profitability according to the Bank’s goals and objectives.
• Ensures compliance to all BSSB Policies and Procedures, Security Program and Regulatory standards; provides sales training to team as needed.
• Assists in training and developing branch staff in expanding their knowledge and expertise to identify cross-sell opportunities.
• Participates in community activities and organizations to promote the bank’s image and growth ensuring the Bay State Savings Bank brand maintains a strong local presence.
• Meet/ Exceed assigned Community Outreach Goals each month and annually that include Networking Events, Bank Sponsored Events and Charitable Events supported by the Bank (often after normal business hours).
• Required to actively participate on local non-profit board that directly supports individual’s Bank expertise and report activity on monthly Community Activity Report.
• Expand wallet share by cross selling additional products and services to meet the needs of the customers and prospects to foster profitable and valued relationships.

Qualifications, Education and Experience:

• Excellent leadership skills.
• A high degree of interpersonal skills necessary to effectively sell the bank’s products and services.
• Able to use considerable discretion, resourcefulness, and persuasiveness to achieve the desired objectives and results.
• Proven track record to influence the behavior of subordinates, customers, and the public to maintain good relationships.
• Strong knowledge of other bank services to refer customers and prospects to these business channels.
• Maintain knowledge of economic conditions, compliance issues and factors to be able to appropriately sell products and services to customers and/or prospects.
• Demonstrates current knowledge regarding compliance with various financial institution regulations and other job essentials.
• Must be registered in good standing as an MLO with the NMLS
• Bachelor’s degree preferred with a minimum of three years’ retail banking experience desirable.
• 3 years or more previous retail/sales management experience.
• 3 years or more management and supervisory experience with progressively increasing responsibility.
• Proven track record of successful goal achievement and ability to lead sales teams to meet or exceed established goals.
• Strong written and verbal communication skills.
• Demonstrated ability to meet/exceed sales goals.
• Outstanding sales and service orientation.